Remote Saves $500K With AI-Powered IT Help Desk.

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Remote Saves $500K With AI-Powered IT Help Desk

Remote implemented an AI workflow for IT support: employee ticket intake, Okta validation, ChatGPT triage, Notion storage, automated resolution, and Slack notifications. Impact: 1,100 tickets/month handled by 3 people (vs. 10), 27.5% of tickets auto-closed, $500K in avoided hiring costs annually, and 2,219 days saved per month company-wide.

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