Intercom has released its 2026 Customer Service Transformation Report, shedding light on the current landscape of AI usage within support teams. The report discusses the widening deployment gap in AI applications and highlights key strategies that successful teams are implementing to excel in customer service.
Key Insights from the Report:
- Insights were gathered from over 2,400 customer support professionals.
- The findings reveal significant differences in how leading teams leverage AI compared to their counterparts.
- Specific strategies and tools being deployed by top performers in the industry.
Importance for Builders and Developers
This report is critical for builders and developers looking to understand how AI can effectively enhance customer service operations. By accessing the insights from this report, teams can identify successful practices and adapt them to improve their own support processes.