Intercom is set to unveil significant updates to its Procedures & Simulations on February 25. This release promises to enhance how AI is utilized within customer support, moving beyond basic FAQ handling to managing complex multi-step conversations.
Key Details:
- Event Date: February 25
- Key Features of the Update:
- Improved capability for handling complex customer interactions.
- Enables teams to build automations using natural language.
- Connects seamlessly to existing tools and data.
- Incorporates clear rules and logic, maintaining control over automations.
- Real, in-product demos showcasing the new features.
Why It Matters:
These advancements aim to empower teams by allowing them to leverage AI more effectively, ensuring that they can confidently automate complex workflows in production without sacrificing quality of customer interaction. This is a vital development for builders and developers looking to enhance their support automation strategies.
For more information and to attend the event, visit Event Link.