Better has leveraged ElevenAgents from ElevenLabs to create Betsy, an innovative AI loan assistant designed to streamline the borrowing process. This AI tool helps borrowers through critical steps such as eligibility checks, pricing, and rate locks via phone conversations.
Key Highlights:
- Automation of Calls: Better automated over 1.89 million calls in 2025 using Betsy.
- Human Escalation Reduction: 35% of these calls did not need escalation to a human consultant.
- Lead-to-Lock Conversion: Achieved a 2x improvement in lead-to-lock conversions.
- Time Savings: Saved 1,600 hours of loan officer time per month.
Why This Matters
For small business owners and builders in the financial sector, adopting AI solutions like Betsy can significantly enhance operational efficiency. By automating routine conversations, businesses can save valuable time and resources, allowing their staff to focus on more complex tasks, ultimately leading to quicker decisions for clients and improved service delivery.