ElevenLabs Launches ElevenAgents for Enhanced Customer Support

ElevenLabs has officially introduced ElevenAgents for Support, a dedicated solution aimed at empowering customer support teams to effectively launch and improve their customer-facing AI agents. This innovative offering focuses on transforming traditional customer service operations to enhance user experiences and operational efficiency.

Key Features of ElevenAgents for Support:

Conversion of SOPs: Transform standard operating procedures and knowledge bases into live conversational agents.
Agent Improvement: Utilize plain-text feedback to guide agent behavior, emphasizing aspects like empathy based on user interactions.
CX Metrics Tracking: Monitor key performance indicators, such as CSAT, deflection rate, and latency with integrated CX metrics.
Multichannel Resolution: Resolve customer issues across various platforms including phone, chat, email, and WhatsApp in over 70 languages.
System Integration: Seamlessly integrate with CCaaS, ticketing, and CRM systems for fluent escalation and context continuity.
Regulatory Compliance: Maintain enterprise-level guardrails to adhere to policy and regulatory requirements.

This launch is significant for builders and developers as it signifies a step towards more intelligent, flexible, and efficient customer support systems, enabling enhanced customer experiences in a highly competitive market.