ElevenLabs Launches ElevenAgents for Support to Power Customer Service Voice AI.

ElevenLabs has launched ElevenAgents for Support, a specialized offering designed to help customer support teams deploy and refine conversational AI agents at enterprise scale.

The platform converts standard operating procedures and knowledge bases into live conversational agents that can resolve customer issues across phone, chat, email, and WhatsApp in more than 70 languages. According to the announcement on LinkedIn, ElevenAgents for Support is informed by more than 4 million agent deployments.

Customer experience teams can adjust agent behavior using plain-language feedback such as "Be more empathetic in this scenario," without requiring technical expertise. The platform includes CX-specific analytics that track customer satisfaction scores, deflection rates, and latency.

ElevenAgents for Support integrates with contact center as a service platforms, ticketing systems, and CRM tools, enabling agents to escalate issues with full conversation context. The system also enforces enterprise guardrails aligned with company policy and regulatory requirements.

The launch builds on recent momentum for ElevenLabs in the enterprise support space. Klarna reported reducing time to resolution by 10X after deploying the platform, while Revolut selected ElevenLabs Agents to bolster its customer support operations in January.

ElevenLabs closed a $500 million Series D round at an $11 billion valuation in February, underscoring investor confidence in conversational AI infrastructure. The company previously covered became the first AI voice platform to secure agent insurance, addressing liability concerns for enterprises deploying customer-facing AI.

The platform's vertically integrated architecture is designed for low latency and enterprise reliability. ElevenLabs also partnered with Deloitte in March to deploy AI voice agents at enterprise scale, adding implementation expertise to its technical capabilities.

The dedicated support offering differentiates ElevenLabs from competitors building general-purpose conversational AI. By focusing on CX-specific workflows and metrics, the platform targets a use case where ROI can be measured through deflection rates and resolution times rather than abstract engagement metrics.

For teams already using tools like Intercom or Crisp for human support, ElevenAgents for Support offers a pathway to automate tier-one inquiries while maintaining escalation paths to human agents. The multi-channel support spanning phone, chat, email, and WhatsApp addresses the fragmented nature of modern customer communication.

ElevenLabs has not disclosed pricing for the support-specific offering. Teams interested in deploying the platform can contact the company through its enterprise sales channel.