Crisp
Shared Inbox centralizes all your conversations. From Live Chat, Email to Facebook Messenger, Twitter DM, SMS.
About Crisp
Crisp is a customer communication platform designed for businesses that want to centralize all customer interactions across multiple channels into one manageable interface. Its standout features include a shared inbox that combines live chat, email, Facebook Messenger, Twitter DMs, and SMS in one place, along with chatbot capabilities and team collaboration tools. The platform is ideal for customer service teams and businesses that need to provide consistent, efficient support across multiple communication channels.
Best For
Multi-channel customer communication
Latest Updates
February 2025 Product Update Released
Crisp has announced its February 2025 Product Update featuring important new functionalities. Key highlights include the addition of total privacy mode to the chat widget, the introduction of dark mode for all customers, automated rules for routing conversations based on defined data, and the ability to create product tours from the Crisp Workspace. For more details, check the update here: https://lnkd.in/e-EEMwai
View sourceNew Features and Updates from Crisp for April
Crisp has introduced several new features this month, including the ability to mark conversations as unread, enhanced email triage rules, and conditional bot blocks. Fixes include improved analytics accuracy and updates to mobile apps. Upcoming webinars cover customer experience and support. Join us on April 8 for 'Using Data & CRM' to create unique experiences and on May 15 for 'Customer Support via WhatsApp.' Full details in the post link.
View sourceQuick Info
- Category
- Customer Support
- Difficulty
- Intermediate
- Updates
- 2
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