ElevenLabs Deploys Voice Agents for eDreams ODIGEO's 7.8 Million Prime Members.

ElevenLabs is now supporting eDreams ODIGEO to handle inbound travel support calls for 7.8 million Prime members across five languages, the company announced on LinkedIn. The AI voice agents autonomously resolve travel questions and escalate complex cases to specialists with full context. Since deployment, eDreams ODIGEO has seen double-digit improvements in both resolution speed and transfer rates.

The partnership marks another expansion of ElevenLabs' voice AI into customer support for major consumer brands, following recent deployments with Klarna and Revolut. eDreams ODIGEO, one of the world's largest online travel agencies, operates across multiple markets in Europe and beyond, making multilingual support a critical operational requirement.

The AI agents handle a range of travel-related inquiries, from booking modifications to cancellations and general trip assistance. When a question exceeds the agent's scope, the system routes the call to the appropriate human specialist while passing along the full conversation context, eliminating the need for customers to repeat information.

ElevenLabs reported that eDreams ODIGEO has measured double-digit percentage improvements in key metrics since deployment. Resolution speed has increased, meaning customers get answers faster, while transfer rates have also improved, suggesting more efficient routing when human intervention is required.

The system operates across five languages, addressing the needs of eDreams ODIGEO's diverse customer base throughout Europe. The company has not disclosed which specific languages are supported or the percentage of calls now handled by AI versus human agents.

ElevenLabs has been aggressively building out its enterprise voice agent capabilities. The company recently announced on-premise and on-device deployment options, addressing security and latency concerns for enterprises that need to keep voice data in-house.

The eDreams ODIGEO deployment follows a pattern of ElevenLabs targeting high-volume customer support operations where multilingual capabilities provide clear value. Travel support is particularly well-suited to voice AI given the structured nature of many inquiries and the need for fast, accurate responses across languages.

ElevenLabs shared a full case study in the comments of the LinkedIn post, though details on implementation timeline, specific performance benchmarks, and technical architecture were not disclosed in the announcement. The company continues to position its voice agents as production-ready for enterprise customer support, with recent partnerships including financial services, telecommunications, and now travel.