January Fin Product Updates Released
Intercom announced significant updates to its Fin product for January, including a Performance Report, an Optimize Dashboard with AI-powered suggestions, and new features like Image Answers. These...
Tool News
AI Tool News & Updates
The latest product updates, feature launches, and announcements from the tools our community uses.
New Insights on AI in Customer Service
Intercom highlights crucial findings from their 2026 Customer Service Transformation Report, revealing that only 10% of support teams achieve mature AI deployment. Teams with mature deployment repo...
Introducing Fin Suggestions for Enhanced Productivity
Fin Suggestions enables users to get hours of work done in minutes by analyzing customer conversations and recommending precise actions to enhance performance. It features pre-populated, inline edi...
Countdown to Intercom GSKO FY27 in Dublin
Intercom is gearing up for its GSKO FY27 in Dublin, focusing on AI-first customer service as a key theme. The event will align field teams and partners on strategic goals for the year. Special than...
Peddle Transforms Support with Intercom's AI Fin
Peddle has enhanced its customer support operations by implementing Intercom’s AI Agent, Fin. With chat volume surging, Peddle's team faced challenges that required a shift in strategy. After adopt...
Lovable Announces Impressive Business Milestones
Lovable shared notable achievements in a recent conversation on TBPN. Highlights include the latest ARR figures, a new planning mode, and successful automated testing. A real estate firm re-platfor...
Intercom Introduces GIF and Screenshot Support in Fin
Intercom's Fin now allows support tools to send screenshots and GIFs from existing content, providing customers with step-by-step visual guidance. This feature works automatically across all channe...
Lovable Integrates 'Vibe Coding' with LinkedIn
Lovable has partnered with LinkedIn, allowing users to showcase their 'vibe coding' skills directly on their profile. This new feature aligns with companies like Microsoft that emphasize vibe codin...
AI Adoption Accelerates in Customer Service
The 2026 Customer Service Transformation Report reveals that AI integration significantly improves support quality for mature teams. Those fully deploying AI see nearly double the quality improveme...
Claude Opus 4.6 Released in Lovable
Claude Opus 4.6 has been released and integrated into Lovable, enhancing app building by 21% on our benchmark. Additionally, it improves performance on complex tasks, running twice as long as previ...
Lovable Becomes Second-Fastest Growing Software on Ramp
Lovable is now recognized as the second-fastest growing software product among businesses on Ramp. Key use cases include rapid prototyping without engineering, building internal tools tailored to s...
Free Cybersecurity Program for Small Businesses
The NJ Cybersecurity Regional Cluster Program is designed to help protect small businesses from digital scams. Offered at no cost to participants, the program is supported by NJSBDC at Rutgers Newa...
Intercom Introduces New Automation Rate Metric
Intercom has introduced the Automation Rate as a new metric for measuring the effectiveness of AI Agents in customer service. This metric is intended to serve as a North Star for executives, emphas...
Mailchimp Releases Report on Effective Opt-Ins
Mailchimp has partnered with Ascend2 to launch 'The Art of the Opt-In' report. It addresses the gap between marketers building lists and consumers protecting their inboxes. The report includes insi...
New Custom Personal URLs for Here Rooms
Our latest update allows you to choose a custom personal URL for every Here room. Personalization is at Here’s core, and having your own unique URL to share enhances collaboration and connectivity....
eXp Realty Saves Millions Using Lovable
eXp Realty, one of the world's largest real estate companies, leveraged Lovable to develop internal tools, resulting in substantial savings. They eliminated over $2M in SaaS costs and saved $1M by...
New Insights on AI ROI in Customer Service
Intercom's latest research reveals that while 62% of support teams report improved customer service metrics post-AI implementation, deeper integration leads to even greater gains. Teams with mature...
Eggland's Best Boosts Engagement Using Mailchimp
Eggland's Best, LLC utilized Mailchimp’s Segmentation, Landing Pages, and Automations to enhance customer engagement. By implementing tailored, automated workflows and signup forms, they effectivel...
Seth Harris Discusses Communication Innovations
In an insightful interview with TechCrunch, co-founder Seth Harris shares his perspectives on communication in today’s society and the inspiration behind Here.fm. He highlights the challenges peopl...
First Design Night in Stockholm on February 17
Join us for our first design night in Stockholm on February 17, featuring insights from industry leaders including Ioana Teleanu, Daniel Linthwaite, and Yann-Edern Gillet. Perfect for brand designe...