About this event
Overview: If you’re building AI, automating processes, or creating agentic software, this Edinburgh summit is a flagship event for seeing how conversational AI, generative AI, and autonomous agents converge in real-world deployments. The European Chatbot & Conversational AI | Generative AI Summit gathers senior practitioners, researchers, product leaders, and policy voices to explore practical design, governance, and scalable architectures for AI-driven customer experiences. Expect a program that blends strategic talks with hands-on masterclasses and interactive panels, all anchored around real enterprise use cases.
What to expect:
- Dates and venue: 17–19 March 2026, John McIntyre Conference Centre, University of Edinburgh, Scotland. An in-person gathering designed for deep-dive sessions, live demonstrations, and face-to-face networking with peers and solution providers.
- Session highlights: Session Highlight on Designing Effective Prompts – a core skill for getting reliable results from Chatbots and Generative AI systems. The summit also features practical sessions such as Early Version: Lessons Learned Putting Autonomous Agents in Front of Customers, offering real-world infrastructure, governance, and design patterns for scaling agent-driven experiences.
- Panel and masterclass depth: Panels on Human-Centred and Culturally Intelligent Conversational AI, exploring trust, safety, fairness, and inclusivity across global communities. Masterclasses cover Self-Learning Agent CX, Enterprise-Grade Agent design, and the trade-offs involved in deploying autonomous agents in production environments.
- Speakers and perspectives: Expect talks and demos from leaders across industry and academia, including practitioners from Lloyds Banking Group, European Union portals, and major enterprise platforms. Panel topics emphasize empathy, governance, privacy, and human-centric design in AI-enabled workplaces.
- Audience and format: Aimed at AI leaders, product and engineering leads, startups and scaleups, and teams responsible for customer-facing AI. The program blends keynote-style talks, interactive panels, and practical hands-on sessions with ample Q&A.
Why attend:
- Learn actionable design patterns for prompts, agent orchestration, and memory/RAG strategies that help autonomous agents operate safely at scale.
- Explore how to balance user trust and cultural context when deploying multilingual, globally aware AI systems.
- Network with peers facing similar enterpr